If MOOCs Have Limitations, How About MORCs?

 The recent emergence of Massive Open Online Courses (MOOCs) has sparked agitation in the academia especially in Western Europe and North America. Constraints raised by MOOCs vary depending on professional contexts or locations. While quality seems to be a major target of Western European and North American criticism, accessibility is still a major challenge for learners in developing countries. From my learning and professional experience, MOOCs represent a precious opportunity Rwanda never had. However, in their current dissemination mode, MOOCs are unfortunately not having significant impact beyond the traditional, highly selective, education in this country. Higher education enrolment is approximately 4-5 percent if not less. Though the exact number of people who are taking MOOCs in Rwanda is not known yet, connectivity seems to be a serious barrier to MOOCs. According to Miniwatts Marketing Group (2013) the Internet penetration in this country was only seven percent and this was the average penetration for the African continent as well. Even, for those who have access, the bandwidth is too poor to handle MOOCs. We will probably still have to wait for many decades for computers and Internet to become home tools in Rwanda as it has in developed countries. In this blog post, I would like to invite critical comments on quality and feasibility of repurposing MOOCs into MORCs (Massive Open Radio Courses) while transitioning into computer and Internet ubiquity in Rwanda.

A background survey

In my secondary education, I was trained to become a primary school teacher. That was back in 1990s. I attended a so called “Francophone school”. About 90 percent or more of Rwandan secondary schools were francophone as opposed to a few “Anglophone” schools. Naturally, I was supposed to teach in a Francophone primary school after my secondary education graduation. English was not on the list of courses taught in Francophone primary schools. During my secondary education, English language teachers were very scarce in the country. In my school, the priority for having an English language teacher was given to students who were in the literary section because English was one of the main courses which were assessed in national exams. In my section, Teacher Training Section, English was not assessed in national exams. For this reason, both students and school leaders did not feel pressed to find a teacher for this language.

Reforms and International Broadcasting

In 2000, The National Examination Council (which recently became the Department of Examination and Accreditation) was established. At approximately the same time, other reforms were introduced namely introduction of English and French at primary level in all Rwandan primary school and the shift from Kinyarwanda to French and English as languages of instruction from the third year of primary education. The British Broadcasting Corporation (BBC) had already been authorized to broadcast on Frequency Moderation (FM) in Rwanda and this became the case for the Voice of America (VOA). The two international radios broadcast incredibly nice English lessons which amplified my interest in English. Best BBC courses included “, Sad songs, the Lost Boy, Tell me a Story, Dictionary Update and Idiomatic Expression”. On the other side, VOA delivered New Dynamic English and Functioning in Business and English USA in addition to its VOA Special English in a slow-speed language to help non native speakers learn. As you can see, I now access the radio courses via the Internet but at the time, I used a radio to take these courses. Many of the courses seem to have been phased out.

Fair learning-friendly policies, practices and qualification framework

Since its establishment in 2000, the National Examination Council introduced an interesting system for recognition and accreditation of informal learning. The centre enrolled people who were not enrolled in secondary school to take the same national exams as those who were in formal secondary education. This system was commonly known as Candidats Libres or Private Candidates. Those who passed exams were awarded the same certificate/diploma of secondary education completion as formal students. The GPA in the national examination was also established as a benchmark for eligibility to students’ loan for public higher education. Although the national curriculums were prerogatives of secondary school teachers, many canditats libres or private candidates borrowed secondary school notes from here and there and studied for national exams. I personally enrolled as a private candidate to seek eligibility for a public higher education admission and loan. English which I had been learning mainly on the BBC and VOA was also added to the list of examinable courses for teacher trainees. Interestingly, this is the only course in which I scored a perfect grade (A).

Similar to the National Examination Council, the National University of Rwanda (NUR) had a system for recognition of prior learning in languages. Students who joined the university had to take one year studying either French or English. During this year, they took the language which was not used for learning at secondary level. This system was widely known as EPLM (Ecole Pratique des Langues Modernes) in Rwanda. Prior to starting the language course, the university administered a target language test. Those who scored at the level evaluated to be equivalent or superior to the course outcome were immediately upgraded to their departmental courses without the year-long language course. This system also enabled me to spend four years rather than five at the NUR. Like the private candidates pathway, students who took this test did not receive any information on language skills they had to demonstrate or on graders’ expectations. In my case, all I knew was that I had to answer some grammar question, read a text and answer comprehension questions, listen to a passage and answer some questions, answer some vocabulary questions and write a composition on an open-ended topic.

Having nodes connected

Two years after graduation from NUR, I had chance to win an award to undertake my graduate education in the United States of America. During my two year stay in the States, ones of the most exciting moments have been my touristic visit to Graceland, (Memphis, Tennessee), the home of Elvis Presley, my tour to various Washington DC monuments and museums and my meet up with DynEd. The specialty of these moments was that each of them was connecting dots of my learning experience that occurred a decade before. Starting with the Graceland visit, I became a fun of Elvis Presley in 2000 when the BBC was using his songs in “The Sad Song” which was part of the Leçon d’Anglais par Radio. This was an English course that was probably targeting the audience from the francophone Africa in a broadcast known as BBC Afrique. Elvis’s song were heart touching but his deterministic conviction was life changing. The BBC teacher quoted him in these words “As long as you believe in God, and you believe in yourself, do not let anyone tell you that you cannot achieve anything”. This quote came at the time an exclusive fallacy was being propagated in Rwanda. The fallacy claimed that people who were trained as teacher-trainees or in other “professional sections” are not well prepared for higher education. The proponents of this misconception said that it was difficult for people with such a background to succeed academic programs offered at university level and therefore they should not be eligible for students’ loan. After listening to Elvis’s words, my response to the fallacy was “Of course I can be successful in higher education”. This is how I became a fun of theKing of Rock and Roll. Fortunately, the fallacy was not believed by many stakeholders in higher education. Institutions continued to enrolled students who had teacher-training and other “professional training” backgrounds. A bunch of these students made it successfully up to doctoral level. Briefly, visiting Graceland was a connection between the place and my English language learning experience, the nodes of my educational history activated by the BBC.

ST830264 c

My visits to various DC museums and monuments and meeting DynED was also linked to my English as a Foreign Language informal learning. A survey of the museums and monuments was presented in Exploration, a unit of the VOA Special English program. I was hooked to this program since 2000. The power of Special English consists of the deliberate slow speed of the speech rate to help the target audience learn. The thirty minutes VOA Special English program used to be followed by two courses New Dynamic English and Functioning in Business, the lessons which were developed by DynEd .

Washington DC (32) c

 Questioning selective education

Some of the most popular MOOC providers include Coursera, Udacity and edX. Udacity was founded by Sebastian Thrun after his resignation from Stanford University. The highly prestigious university (currently ranked number two on the world rank of universities published by webmetrics) is among the most selective higher education institutions. After teaching the CS221 Artificial Intelligence MOOC, Thrun was surprised by informal learners’ accomplishment. The MOOC enrolled over 160,000 learners from all over the world. These learners studied the same materials and took same quizzes and exams as 200 students who were enrolled at Stanford University. Thrun offered the 200 enrolled students the option to choose between the MOOC and the face-to-face mode. After three weeks, the face-to-face class remained with only 30 students. Others 170 students had moved to the MOOC version, to learn with 160,000 informal learners. Thrun graduated about 20,000 learners. While the MOOC completion rate is criticized to be low (about 12.5 percent in this MOOC) this criticism is arguably of less importance. Basing on the percentage would be a simplistic view of the phenomenon. While 12.5 of completion rate might sound low, it should be noted that it is a hundred times more of 100 percent completion rate if the class were taught only to 200 enrolled students and all of them passed the class. In other words, there would be a satisfaction of 100 percent completion rate of 200 students which is achieved by excluding about 19, 800 successful learners from the course. According to Ripley, none of the top 400 score was from preselected students enrolled at Stanford University. She also notes that the 200 enrolled students’ performance in the midterm was a full letter above their predecessors who took the class in the face-to-face mode, the achievement she attributes to the online aspect. This leads to questioning the accuracy of selective filters used in traditional higher education. Koller, another Stanford University professor who co-founded Coursera seems to acknowledge that such selection suffocates many talents. “Maybe the next Albert Einstein or the next Steve Jobs is living somewhere in a remote village in Africa and if we could offer that person education, they would be able to come up with the next big idea and make a world a better place for all of us”, says Koller.

If MOOCs are of low quality and are not adequately accessible in Africa, how about MORCs?

I would like to draw this long blog post to a conclusion with a reflection to the initial question. More particularly, I would like to draw attend from the current buzz word, MOOCs, for a while to the probably equally influential mode. The MORCs (Massive Open Radio Courses) may have probably changed the lives of millions of people in the developing world. The BBC and VOA have probably been the biggest providers of this type of open education. However, research on the global scale of these two broadcasting companies’ educational impact seems to be lacking.

Coming back to the MOOC quality, most criticism are prone to subjectivity. Admittedly, MOOCs have some limitations. However, which course or program is perfect? And if some courses are claimed to be perfect, are the evaluation process that resulted in their ranking as perfect courses universally agreed on? To what extent is the evaluation of education quality accurate if there is no common/standardized yardstick undertaken by institutions, programs, courses or learners/students that are evaluated? When Rwanda’s National Examination Centre established the standardized national exams, some of the unknown schools from remote corners performed better than many mythically prestigious schools. This centre also deserves credit for its contribution to fair admission and provision of student loan for public higher education. The practice of enrolling private candidates who were not enrolled in formal secondary education in national exams is also commendable. This enabled main of us to have a door open for tertiary education experience, the opportunity we were not likely to have otherwise. We underwent same exams as formally registered students and after passing the standardized examinations, we were treated equally based on each individual performance. Both the National Examination Council and the National University of Rwanda did not make an error in recognizing informal learning. Their sound judgment was indeed confirmed in the selection process for international scholar awards some of students whose informal learning was recognized won. But this is not an important point.

The most important point I am making here is that no one should be denied access to education. It is even one of the fundamental human rights as articulated in Article 26 of the United Nations’ universal declaration of human rights. If we combine those best practices that have been in Rwanda for a decade and adopt the MORCs practices from VOA and BBC, we can provide access to high quality tertiary education to Rwandans. The participation rate can be increased from 4 percent to 10, 20, 30, or why not 50 percent and above? Good thing about the ubiquity of radio in Rwanda is that it is now accessed via not only traditional radios but also on most mobile phones. Rwanda would not be the first place where radio is used in education, anyway. This technology has been used at Indira Ghandi National Open University, the Open University and many American schools many years ago, probably when their technology development was still at the current level of Rwanda. Radio has also been used in Chinese higher education and probably in many other countries. But again, VOA and BBC still deliver their English courses to the audience from various parts of the world.

In a nutshell, giving up the traditional selective culture to adopt open standards, open policies, open curriculum, open assessment and open qualification framework would enable the use of the existing pool of OERs and MOOCs to provide access to anyone who is willing and committed to study in Rwanda. I might sound as a fun of traditional technology and not receptive to computer and Internet. However, I would argue that the value of these technologies rely on how positively they impact people’s life. The unthoughtful rush to join the global bandwagon of technologies advancement might lead to widening the digital divide, which would victimize so many people in economically disadvantaged families. Without excluding effort to increase the current computer and Internet penetration rate, my suggestion is just starting with available technology to open up educational opportunities to people. Then, as computer technology and Internet access significantly increases from the current 7 percent, the migration from MORCs to MOOCs would occur with a smooth transition. This is probably one of the strategies Rwanda might have to use to transform from subsistence farming to a knowledge and skill based society, a high aspiration on agenda.

MOOCs and mobile

Among the various MOOC platforms, which really work as mobile platforms? The FutureLearn platform in the UK was meant to have been designed with mobile in mind from the start. I have not done a MOOC on FutureLearn yet, and may very well find myself factilitating or teaching one soon enough, so I would really like to know if learning through FutureLearn, or any other MOOC platform, works well via mobile devices.

Is this a picture of mobile MOOC? Photo by Ed Yourdon on Flickr

Is this a picture of mobile MOOC? Photo by Ed Yourdon on Flickr

To this end, I have created an extremely short survey — 4 questions! — to try and get a flavour of MOOC learners’ mobile experience. If you have participated in a MOOC and attempted to do so via a mobile device or two, please would you take the survey here: http://www.surveymonkey.com/s/53F3V2H   

I will be reporting the results of the survey next week at our Open Education Week webinar entitled New Global Open Educational Trends: Policy, Learning Design, and Mobile, on 11 March 2013 at 12.30 GMT. The Open Education Week website has details of how to join in – everyone is invited!

And I will report my survey findings on this blog as well.

Terese Bird, Learning Technologist & SCORE Research Fellow, Institute of Learning Innovation, University of Leicester

Being a part-time PhD student

It has been almost 6 months since I started my PhD at the BDRA.  Doing a part-time PhD from a distance can be tricky. There are times when you do feel isolated and wish you could have more face-to-face contact with people from the department. You also wish you could attend research training sessions and seminars as often as full-time students do. Loneliness is what I was mostly worried about in the beginning.

However, after my 6 month experience I can say with confidence that most obstacles can be overcome in 5 ways:

1-      Maintaining regular contact with supervisors.

2-      Following a study plan.

3-      Keeping in touch with fellow PhD students.

4-      Expanding your support network.

5-      Visiting the University to attend research training days and other events as often as you can.

Maintaining regular contact with my supervisors was the most important thing for me. I have my supervisory meetings through Skype. I believe it is very useful to have all of your questions written down beforehand and also make very detailed notes while you are having the discussion. Of course there are times when you realize that you forgot to ask an important question or that you need further clarification, in which case an email or a Skype message can easily solve the problem. My supervisor also asks me to email her a short summary after each discussion, so that we both have a record of the points covered. I found this to be extremely helpful as in this way lots of points become clearer and this helps me stay on track.

The second most significant thing for me was to be able to stick to a good study plan. This was extremely important to me as I also work full time as a teacher in my country. For this reason I have been trying to take full advantage of the mornings (as I start work in the evenings) and the weekends. I plan on sticking to this schedule, which has worked well for me, so far.

What I have also found to be of utmost importance is regular contact with PhD students from the department, who have been very supportive and helpful especially with questions about important documents, or how to register for an event. Although these questions may seem trivial, they can really add more anxiety to an already stressed out PhD student.

I have also been talking to other PhD students here in Greece or reading about other people’s experiences on blogs or forums. Having a good support system is very useful, as it is always nice to know that you are not alone in this. Reading or listening to what other people in similar situations have to say can really help you avoid mistakes that could easily be made. For example, many PhD students I have talked to seem to agree that procrastination is the number one danger which is to be avoided at all costs. A good piece of advice they gave me was that even if you don’t feel like writing or reading one day, do something PhD-related that would benefit you in the future (e.g. manage your references, or proofread what you have written so far). In other words, use this day to your advantage. 

Finally, I strongly recommend visiting the University in person as often as you can. In fact, I have visited the department twice so far and I plan to return this June for an on-campus training session. Although I did not stay for long (4 days are not enough, but still better than nothing), this experience was very motivating as I had the opportunity to have an extremely fruitful discussion with my supervisors face-to-face, as well as interact with and learn from other people and PhD students, who were very willing to give feedback and suggestions.

Overall, doing a part-time PhD at a distance can be challenging at times. However, in my experience, good organization and careful planning can help you overcome the difficulties and enjoy this very interesting journey!

Konstantina (Dina) Kontopoulou, PhD student

 

Phew, made it!

Not so well known outside of UK universities is the ‘APG Transfer’ process. For the first year full-time, or two years part-time, new doctoral students are formally registered as ‘Advanced Postgraduate’ in at least some UK institutions. Through the APG Transfer, we are confirmed as PhD students, redirected to a masters credential, told that it is not working out, or given time to come up to an expected standard. This is certain to create a level of stress.

I registered on January 17, 2011, and I had good intentions of completing the transfer in December 2012, or sooner. Well, at Christmas I was still completing the required 6,000 to 8,000 word progress report that served as a research proposal to be defended. It had been reviewed and received extensive comments, so I continued and submitted it on January 8, 2013.

The second part of the process was the choice of an oral examination or a departmental presentation that would be followed by a meeting with the panel responsible for the transfer recommendation. The panel is to be our supervisor and at least one other member of the academic staff. I chose the oral exam, and my panel consisted of Prof Hilary Burgess (chair of the panel), Director of Studies in the School of Education, Prof David Hawkridge, a visiting scholar from the UK Open University who works with our Institute of Learning Innovation, and Dr Palitha (Pal) Edirisingha, my main supervisor.

The panel asked me to give a presentation of no longer than 15 minutes. Fortunately, I was prepared with one that I anticipated would take 10 minutes. This was followed by about 50 minutes of questions, primarily from Prof Burgess whom had not met me prior to this date. At the end of the hour, I was advised that I was successful and would be confirmed as a PhD student.

Not to waste an opportunity for sharing with others, my supervisor suggested I make a presentation of the APG process I experienced, and the presentation I gave, to others at the BDRA. This would be particularly beneficial to those new to our department and facing the APG in the future. The presentation was conducted online, using Adobe Connect, for 1.5 hours on February 13, 2013. The link will be added here when available.

The plan now is to complete the main study and submit the thesis by December 2014.

A.E. (Tony) Ratcliffe, PhD Student

International research by international research students

The Institute for Learning Innovation (formerly Beyond Distance Research Alliance) recently welcomed several new PhD students and visiting scholars. Our students hail from Saudi Arabia, China, South Africa, Turkey, Canada, Mexico, Denmark, Greece, Rwanda — plus a few from the UK.

PhD students attending training day in the Studio

PhD students attending training day in the Studio

On 18 and 19 February 2013 we held PhD Training Days, in which we gathered in the Studio (formerly the Zoo) to share research progress and participate in workshops led by Professor Grainne Conole, Dr Tracy Simmons, Dr Paul Reilly, Dr Chris Comber, and Dr David Hawkridge. Not all of our students could join us in person, however. We held the sessions live online using Adobe Connect. Our Canadian colleague Tony Ratcliffe, for example, joined us online from Canada, and unfortunately for him had to wake up at 3.30am in order to do so. In spite of this, he presented his work beautifully.

One benefit of using a method such as Adobe Connect is that afterwards we have a recording of the session, and we share these with you below:

Day 1 – 18 Feb 2013:

Recording 1 – student presentations https://connect.le.ac.uk/p3f01oklchl/

Recording 2:  Tracy Simmons – APG process:  https://connect.le.ac.uk/p3z7f4cx746/

Recording 3: Writing with David Hawkridge, Chris Comber on Framing your study: https://connect.le.ac.uk/p87zdsculun/

Day 2 – 19 Feb 2013;

Recording 1 — student presentations & Grainne research methods: https://connect.le.ac.uk/p3eaiw8d9vz/

Recording 2: — Lit Review: Paul Reilly: https://connect.le.ac.uk/p4p2yuw9zs4/

Recording 3: – Grainne social media and final discussion: https://connect.le.ac.uk/p2wx8ltkv33/

 

Terese Bird, Learning Technologist and SCORE Research Fellow

New global open educational trends – policy, learning design, and mobile

Image

Beyond Distance PhD students and colleagues from around the world

To celebrate Open Education Week (begins 11 March 2013), Beyond Distance colleagues will be doing an online webinar to which you are cordially invited! We hope to have discussion, debate, and controversy! So please save the date and time —- more information and a link to connect will be blogged closer to the time.

Webinar title: ‘New global open educational trends: policy, learning design, and mobile’

Date and time: 11 March (Monday) at 12:30 -14:00 GMT

Presenters: Professor Grainne Conole, Gabi Withaus, Dr. Ming Nie, Terese Bird, Bernard Nkuyubwatsi

The webinar will be in format of a roundtable discussion. Informed by our work on various open educational projects of international scope (POERUPSPEED, TOUCANS, SPIDER, and iTunesUReach, among others) our team will share their perspectives and invite discussion on intercontinental policies for OER uptake, developments in the use of open resources and open practice in learning design, and issues around open practice in mobile learning, with a special focus on the view from the developing world.

Hope to virtually see you there!

Terese Bird, Learning Technologist and SCORE Research Fellow

Experience of a Visiting Scholar

The Sino-British Trust provided me with a perfect opportunity for my research. I have been given the opportunity to participate in the Beyond Distance Research Alliance (BDRA, now Institute of Learning Innovation) of the University of Leicester (UoL) as a visiting scholar from October 2012 to February 2013. My visit to the University of Leicester was an excellent and rewarding opportunity to work in a lively, critical and highly international environment, which contributed to expanding my horizons as a researcher. Personally, this four-month visit allowed me to get additional energy that will help me to carry on with my research in the fields of E-learning and critical studies on Project Based Learning (PBL). This was indeed an extremely intellectually challenging and productive period.

At BDRA I was provided with excellent research facilities. Further, the academic environment was of extreme importance. The frequent engagement and discussions with the colleagues of BDRA and the researchers from UoL are a key element. All the events gave me an excellent opportunity to discuss my research project in detail, hear about other fellow scholars and researchers and their fields of study, and exchange views and experience. I also invited some of my colleagues and students to take part in a survey on iTunes U.

During my time at BDRA, I was able to study in depth some central aspects of PBL and its realization through online scenarios, especially those pertaining to the theoretical basis of my research. Profiting from the broad collection of books, journals and current articles available in the university’s libraries, and from the chance to meet and exchange ideas with professional colleagues working on e-learning and technology enhanced learning, I managed to improve my research report and to strengthen its main ideas, which focus  on the topic of “ E-tivities embedded in Projected Based Learning scenario used in online vocational education”. I also had the opportunity to learn from a European Commission-funded project on Problem-Based Learning called SCENE during my stay at here.

Hengjun giving a presentation at BDRA

Hengjun giving a presentation at BDRA

In addition to completing the research report for which the fellowship was granted and building a framework of Project Based Learning scenarios used in online vocational education, during my stay I attended the following events taking place within the University:

  • Distance learning and technology workshop for the delegates from the Open University of China (OUC), in Leicester, 23 Nov, 2012.
  • Workshop: changing conceptions of online distance education for the 21st century, in Open University, 27 Nov, 2012.
  • Internal conference: Learning and Teaching Conference, 10 Jan, 2013.
  •  Leading & Motivation others workshop, 14 Jan, 2013.
  • Writing for Business workshop, 22 Jan, 2013.
  • The Ethics of: Ethics and Online Research workshop, 23 Jan, 2013.
  • Blackboard Content Creation workshop, 30 Jan, 2013.
  • BDRA’s doctoral research group meetings

My visit to the BDRA gave a significant boost to the development of my research. I will share my work with my colleagues in China. And I will continue my research on E-learning and its application in vocational education. I intend to finish my work as follows:

  • Submit a piece of journal paper focus on Project Based Learning and its application in vocational education, in collaboration with Dr. Palitha Edirisingha.
  •  Finish a piece of conference article concerns the E-learning and Project Based learning.
  • Build an online PBL scenario about logistic information collection.

Finally, I would like to thank my colleagues of BDRA for allowing me to work in such an interesting, inter-disciplinary and transnational environment. I am truly grateful to everyone and in particular, to my tutor – Dr. Palitha Edirisingha. I am so grateful for his hospitality, support and advice on my research. I also learned from Professor David Hawkridge, a visiting professor at BDRA, who has been involved in setting up CRTVU in China. A word of appreciation is also due to Dr Ming Nie, Dr Paul Rudman, Gabi Witthaus, Terese Bird, PhD students and other unnamed colleagues for your hospitable assistance. I enjoyed our discussions, and the intellectually rich and friendly times we shared.

 Thank you all.

- Dr.   Hengjun Zhao

Confessions of a PhD Student (12): I need a wow factor

So… I have finished my data collection and analysis. Or so I want to believe. I have interesting information that enables me to answer my research questions. I have identified key conclusions. I also have lots of extra data that I can use for other studies. It seems that I am all set to write my thesis, have my Viva, and get my PhD… But why do I feel that something is still missing?

I cannot shake away that feeling… A PhD is supposed to provide a meaningful contribution to the academic community. Are my findings meaningful enough? How can I know? Meaningful for whom? Who is the academic community? Me? My participants? You?

I would not be worried if I had a wow factor. A wow factor is very useful in academic writings. It is something that makes the audience think: Wow. I hadn’t thought of that before. If you have a wow factor, it is highly likely that your contribution is meaningful, or at least, that it will be regarded as such.

Unfortunately, I do not have a wow factor. I need one. Does it have to do with the actual data or with the way of presenting the data? That is a tricky question. I am not sure. I want to say: Both. You need to have something new and present it in an engaging way. We could even represent the wow factor using the following equation:

exciting data + exciting presentation = wow factor

But honestly, I think that you could have quite a boring finding (my intervention was unsuccessful), present it in an original way (today I will show you how to ruin an intervention) and achieve a wow factor (wow; what an interesting, insightful presentation). So our equation is simply:

|data| + exciting presentation = wow factor

Is achieving the wow factor manipulation or effective communication? That is another tricky question. And again, I am not sure what the answer is. I want to say: It is effective communication. And since that sounds nicer, that is my answer. But let me know if you disagree. I would love to know your reasons.

Meanwhile I will look for my wow factor. I think my findings are interesting enough (but I am passionate about my work, so what else could I say?). I just need an effective way of communicating them and thus, making a meaningful contribution for the academic community.

7Cs update – the toolkit takes shape

Last Friday a group of us had a very animated discussion with Grainne Conole, in which we tried to map the 7Cs of learning design to the e-tivities and other tools that we have been developing and collating for most of the last year as a suite of open educational resources for learning designers. (See The 7Cs of Learning Design Toolkit, which is work in progress, mainly arising out of the JISC-funded SPEED project.) The result of our meeting was a very neat framework with four distinct phases – vision, activities, synthesis and implementation, which Grainne has shared on Slideshare.

The representation of the 7Cs has now moved from this:

The 7Cs of design and delivery

The 7Cs of design and delivery

To this:

7 cs update

… which makes it much clearer how the four Cs in the “activities” box relate to the rest of the Cs.

Grainne-7Cs

Grainne getting to grips with the 7Cs

I’m looking forward to using this revised version of the 7Cs framework for the structuring of our courses and resources on learning design. Our aim is to make all the resources available from a central point (a website), organised under the headings of the 7Cs.

When online tutoring makes a difference

I am a full-time PhD student. Most of my studies revolve around my thesis. I don’t have any formal classes, but I do have weekly supervisions. These help me organize my ideas, identify new paths, ask questions and set deadlines. I plan each meeting beforehand and keep a record of everything, organized by achievements (yes, I chose that word merely to motivate myself), issues and next steps (when applicable). Usually my tutorials last one hour and take place face-to-face.

However, throughout my studies I have travelled often, mostly to Mexico where I collaborate with different institutions. I have been gone up to 5 consecutive months. During these periods I have continued with my weekly supervisions, online. This is called online tutoring or e-tutoring.

Sometimes the 6-hour difference between Mexico and the UK makes it too complicated to find a suitable time for both me and my supervisor to meet synchronously. When that happens, we turn to emails to communicate asynchronously. I try to be very succinct and use bullet points. Being clear is crucial. My key question for myself is: What do I really want to know from my supervisor? And that’s exactly what I ask for.

I know that if I am vague, I might get a reply with a question, instead of an answer (e.g., what do you mean?). If I have limited time to make a decision, I need timely feedback. I can’t risk wasting time in avoidable explanations. On the other hand, I can afford to be chattier (and more ambiguous) when the tutorial is synchronous because I will have several opportunities to explain myself and ask further questions.

I do have my supervisor on Gmail chat. Theoretically, if I saw him online, I could send him a message at any time to sort any quick issue. It would be a bit like knocking on his office door and interrupting him briefly. However, I try not to do so, unless it’s an emergency. While technology is great for helping people contact each other, regardless of times and places, I think it would be intrusive to try to chat with my supervisor past office hours. Tutorials should stick to formally allocated times and means.

Online tutoring can use several tools apart from emails. Those that integrate voice and text communications (e.g., Skype, Adobe Connect) are particularly useful for synchronous sessions. Choosing the best one depends on the context and the needs. The technology should be available for both the student and the tutor, and they should feel comfortable using it.  When I am in Mexico, connection speed is regularly an issue, which translates into broken sound, echo and disconnections. My supervisor and I always have a plan B (and C). We start with Skype and switch to Gmail chat if necessary. If both options fail, we talk on the phone.

Mexico: Internet speed at a private university

UK: Internet speed at my home


Due to the technical limitations, we rarely use video. I don’t really think I am missing out on much. Maybe if I was a full-time distance student, I would need more of the non-verbal cues that video can offer, but I am not. I have met my supervisor face-to-face enough times to adequately interpret his messages. Plus, it’s actually quite comfortable to be able to have a tutorial in pyjamas…

Another great tool for online tutorials (and collaborative work in general) is Google Docs (now Google Drive). It is great for sharing files and editing them simultaneously with others. I also use it to keep a backup of my work. Perhaps its best feature is the chat box, which enables you to talk about the document without actually editing it.

The communication is very efficient when using Skype and Google Docs at the same time. I can discuss a document with my supervisor while looking at it. We can see in real-time the changes we are doing. AND if the sound breaks, we can turn to the Google Doc chat to keep the conversation flowing.


Sample Google Doc with chat box


Irrespective of its format (synchronous or asynchronous), online tutoring has made a difference for me. It provided me timely support in a flexible way. It is also useful for my peace of mind. I know I can be wherever and keep moving forward in my studies. Place and time are no issues. For people interested in engaging in online tutoring, I recommend it. I think it is a great way of helping distance learners.

FAQ of Online Tutoring

What is online tutoring?

It is supporting students’ learning process via the Internet.

Who can benefit from online tutoring?

Students working on projects abroad, distance students and supervisors with tight schedules.

Why is online tutoring useful?

Because timely support can be provided in a flexible way.

When is online tutoring useful?

When it is complicated to meet face-to-face due to time or geographic constraints.

What do I need to do online tutoring?

You need to know how to communicate online (e.g., be clear and brief) and to feel comfortable using your chosen tool.

What is the best tool for online tutoring?

It is one easily available to the student and the tutor, one that both feel comfortable using. In my case, it is a combination of Skype, GMail chat and Google Docs .

What are some suggestions for people interested in engaging in online tutoring?

  1. Have formally allocated times and means for tutorials.
  2. Plan the tutorials beforehand.
  3. Keep asynchronous communications brief and clear.
  4. Consider technological limitations, like connection speed, when selecting the communication tool.
  5. Have a plan B (and C) in case the technology fails.

While this is the way I have experienced it, the potential of online tutoring is greater. For example, it could also benefit small groups of students at a time. Although  finding a suitable time to meet synchronously and organizing tutorials in such a way that they are meaningful for all participants might be challenging, once that is sorted, group online tutoring can help optimize supervisors’ time and create a support network for learners.

What has been your experience?

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