How security management and investigation professionals use online learning environments

Now in the third year, part-time, toward my PhD at the University of Leicester, I am about to embark on my main study. This is likely a good time to give a brief report on the pilot study that I conducted in the latter part of 2012. The purpose was to study how security management and investigation professionals use online learning environments for their work-based learning and continuing professional development. I was also interested in the digital literacy skills that may be possessed or required by these professionals.

There were two phases in the study: a questionnaire followed by personal interviews. I initially posted a request for study participants in 14 discussion groups. Sixty-seven people in 17 different countries completed the questionnaire, and 35 indicated they would participate in an interview. I conducted 10 interviews by Skype or telephone, as well as 1 by email. These interviews involved participants in Canada, the USA, the UK, Lithuania, and South Africa. The response was encouraging, and it permitted me to gain a view of the field and what might be expected in the main study.

My early findings have been that, beyond face-to-face, using the telephone and email were the most common ways to connect with contacts for learning-related questions, although online discussion groups or forums are a popular way to collaborate for problem-solving and learning. However, many more participants tend to read (consume) the resources than actively engage in discussions on a regular basis. The reasons for not being more involved included concerns with sharing publicly and the need to determine the credibility of information posted.

I am preparing a paper about the pilot study that I hope to present in July in Berlin. This report will provide more analysis of the findings. The main study will include observations of online learning activities along with interviews. I hope to complete the thesis by December 2014.

A.E. (Tony) Ratcliffe
PhD Student, Institute of Learning Innovation
University of Leicester

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  1. Extending my security practitioner online learning communities research | Institute of Learning Innovation Blog

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